Returns & Refunds
Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn or used. To request a return, please use the Return Request & RMA Instructions at the bottom of this page. KissKismet strives to deliver an exceptional shopping experience. Customers may return qualifying merchandise within twenty-one (21) calendar days of delivery. Except where prohibited by law (such as statutory EU withdrawal rights), approved returns will be reimbursed exclusively via store credit.
Return Eligibility & Standards
To qualify for a return and store credit, all merchandise must be returned in pristine, merchantable condition: unworn, unwashed, unaltered, with all original tags attached and hygiene protective liners fully intact.
Sale items and discounted products are non-returnable. Intimate accessories and adult novelty items—including adult toys, silicone accessories, nipple covers, eye masks, hosiery, disposable items, and bondage accessories—are strictly excluded from returns once opened. Gift cards are non-returnable and non-refundable. Orders paid using a gift card will be refunded back to the original gift card. Original shipping fees, duties, and taxes are non-refundable.
Packaging & Accessories
All returns must include the original packaging and any supplementary accessories (e.g., gloves, removable straps, neck scarves). Please ensure the parcel is securely sealed to prevent damage during transit.
Inspection & Restocking Fees
Each return undergoes a strict quality and hygiene inspection upon arrival at our facility:
- Intimate Apparel, Toys, & Hygiene-Sealed Items: Under no circumstances will we accept returns on intimate apparel (such as panties, thongs, bodysuits, and lingerie), adult toys, intimate accessories, or hygiene-sealed items that show any signs of use, wear, odor, wash, or have broken/opened seals or packaging. Any unauthorized returns of this nature will be immediately rejected and returned to the sender at their own expense, with no refund or store credit issued.
- Non-Intimate Items Only: For qualifying non-intimate merchandise only (such as robes, loose sleepwear sets, and outerwear), items must still be in new, unworn condition. However, if a non-intimate item is returned with missing original tags, missing supplementary accessories, or damaged retail packaging, it will automatically incur a 50% restocking fee, which will be deducted from your final store credit.
Final Sale Policy
For your convenience, return shipping labels are available for a nominal fee of $20, which will be deducted from your final store credit balance. This ensures your return is tracked and secured from the moment it leaves your hands.
EU Statutory Right of Withdrawal
Under EU consumer law, you have 14 days from the date of delivery to withdraw from your purchase. Non-intimate items (e.g., sleepwear, robes, jewelry) will be refunded in full to your original payment method upon receipt of the returned goods.
For health and hygiene reasons, intimate apparel, adult toys, and hygiene-sealed items (such as underwear, bodysuits, hosiery, novelty devices, and bras) cannot be returned once the protective seal is broken or packaging is opened. Please verify sizing carefully prior to opening.
Return shipping costs are the customer's responsibility, unless the return is due to a defective item or an error on our part. Valid for EU orders only.
International Returns
International returns are accepted. Return shipping fees vary by country, and any import duties, taxes, or clearance fees incurred during the return process remain the sole responsibility of the customer.
How to Initiate a Return (RMA Process)
To ensure efficient processing and accurate tracking, a Return Merchandise Authorization (RMA) number is mandatory for all returns. All requests must be submitted via this official form to initiate the authorization process. (Please review the Return Request & RMA Instructions in the section below.)
Print your return label and mail back the original item. Once received and inspected, please allow 7-10 business days for processing. Store credit will be issued for the net value of all eligible returned items.
Original outbound shipping fees, priority handling, shipping protection/insurance, customs duties, and import taxes are non-refundable. A return shipping label fee, calculated based on your location, will be deducted from your final store credit balance.
If you are unsure whether an item qualifies for a return, please contact our support team at kisskismet.official@gmail.com for confirmation prior to dispatch.
What if I received a damaged item or an item is missing tags?
We hope this doesn't happen to you, but if it does, our apologies in advance! To ensure a premium shipping experience, every order undergoes a rigorous professional quality inspection and quantity verification before dispatch. We retain high-resolution image documentation of every order prior to shipping to verify order accuracy and condition. We strive for perfection, but if your order arrives less than perfect, we are here to make it right. If you receive a genuinely defective item, you must notify our customer care team at kisskismet.official@gmail.com within 24 hours of delivery. Your claim must be accompanied by an unedited "unboxing" video or clear photos showing:
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The original shipping label attached to the package.
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The specific area of the alleged defect. Minor loose threads or slight color variations due to digital display settings are not considered manufacturing defects.
Important Note: To help us process your case quickly and fairly, please notify us of any issues before sending your item back. Unauthorized returns of used intimate apparel or opened toys will be rejected immediately. For qualifying non-intimate items, returns received in damaged condition or without tags without prior notification will incur a 50% restocking fee.
KissKismet, LLC reserves the right of final decision on all return and refund matters.
RMA Service Request Protocol
To ensure efficient processing and accurate tracking, a Return Merchandise Authorization (RMA) number is mandatory for all returns. All requests must be submitted via this official form to initiate the authorization process.
Required Information for Submission:
- Order Identification: Valid Order Number and Billing First/Last Name.
- Contact Details: A primary Email Address and Phone Number.
- Verification of Purchase: A digital copy or clear image of your order confirmation.
- Item Specification: Detailed list of item(s) and the reason for return.
Policy Notice:
Assigned RMA numbers are valid for 5 business days. KissKismet® is not responsible for items lost in transit without a tracking number or damaged due to improper packaging. Such cases are ineligible for returns or refunds.
Do You Refund Shipping Costs?
Shipping costs are generally non-refundable, except in the rare cases where an order is cancelled prior to dispatch or if a significant delivery issue occurs.
In these instances, please contact our Customer Care Team who will be able to assist you.
Can I exchange an item?
We don’t currently offer exchanges. If you need a different size or style, we recommend placing a new order and then requesting a return for the original item.
How much is a return label?
For your convenience, return shipping labels are available for a nominal fee of $20. This ensures your return is tracked and secured from the moment it leaves your hands.
Can I use my own label to return my items?
For a seamless experience, we recommend using our pre-paid return labels. It’s the most secure and fastest way back to fabulous—ensuring your return is tracked every step of the way.
Do you offer price adjustments or price matching?
Not at this time—we like to keep our pricing as straightforward as possible. To ensure we provide the best value to all our customers, we do not offer price matching or adjustments on previous purchases.
