Shipping Policy

Processing time:

Our streamlined fulfillment process includes comprehensive order verification, precise quality control, and secure professional packaging. We strive for operational excellence, ensuring that all orders are transferred to our logistics partners for dispatch within 1 to 5 business days of order placement.

How much is shipping?

The following delivery time excludes processing time：

*Please allow a brief grace period for fulfillment during high-volume promotional events and seasonal peaks, as each piece is prepared with meticulous care. 

Ground Shipping

• Sent Monday through Friday, excluding holidays
• Orders typically ship 1-5 business days after being placed
• Free shipping on all US orders over $69.  No strings attached
• Orders are expected to arrive within 7-12 days from being shipped

Express Shipping

• Sent Monday through Friday, excluding holidays
• Orders typically ship 1-5 business days after being placed
• Express shipping orders ($15 flat rate) are expected to arrive within 5-8 business days from being shipped.

How Can I Track My Order?

Dispatch & Fulfillment Timeline - Our estimated delivery window commences upon order acceptance and includes a 24-hour processing period on business days. Please be advised that during peak promotional periods, processing times may be slightly extended to accommodate increased volume while maintaining our quality standards.

Shipment Tracking & Coordination - Upon dispatch, you will receive a formal shipment confirmation via email, containing comprehensive delivery details and a secure tracking link. Please note that it may require a brief interval (typically 24–48 hours) for the carrier to synchronize and display tracking updates.

Address & Delivery Issues:

Address Accuracy

Double-check your shipping address, phone number, and email before submitting your order. 

# Please note that we cannot ship to a PO Box.

After Shipping

Please kindly note that once shipped, addresses cannot be changed. You may:

– Contact your local post office for redirection (subject to availability).

– Contact our Customer Care Team for support.

If your package is delayed or missing, contact our Customer Care Team.

Discrete & Confidential Packaging：

We prioritize your privacy and ensure that every order is handled with the utmost discretion. All shipments are dispatched in plain, secondary packaging with no external markings or branding that would indicate the specific contents of the parcel. The "Ship From" information is kept neutral to maintain complete confidentiality from the point of dispatch to delivery.